2018-418

Knowledge Management Systems and Work Improvements: The Moderating Effects of Work Characteristics

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Title:Knowledge Management Systems and Work Improvements: The Moderating Effects of Work Characteristics

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Articles (Tidsskriftartikler)
Authors:Gressgård, L.J.
Nesheim, T.
Research group:Arbeidsliv, næringsliv og sikkerhet (Work and Safety)
Distribution restriction:Open
Published by:World Scientific / IRIS, https://www.worldscientific.com/toc/jikm/17/04

Additional information:
Journal of Information & Knowledge Management, Vol. 17, No. 04, 1850042 (2018). https://doi.org/10.1142/S0219649218500429 Published by: World Scientific / IRIS, https://www.worldscientific.com/toc/jikm/17/04

Abstract:
Knowledge is regarded as an important source of competitive advantage in modern organisations, and the use of knowledge exchange systems to facilitate the storage, transfer, and reuse of existing knowledge has become common. Solutions beyond the technology are, however, important for the efficiency of such systems, and thus their ability to improve work performance. Based on the survey data collected from a large petroleum operator company and eight of its main contractors, this paper examines how work characteristics and job design affect the extent to which the use of knowledge exchange systems leads to work performance improvements. We find that behaviour formalisation, work autonomy, and changing/new work demands are significant moderators of this relationship. The study contributes to the theory and practice of knowledge management in general, and the use of knowledge exchange systems specifically.

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International Research Institute of Stavanger
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International Research Institute of Stavanger
Mailing address:
Visiting address:
P.O. Box 8046, N-4068 Stavanger, Norway
Prof. Olav Hanssensvei 15, 4021 Stavanger


Phone:
Fax:

+47 51 87 50 00
+47 51 87 52 00

General email address: firmapost@iris.no